Sony claims bug that allowed message to crash PS4 consoles is now fixedOctober 16, 2018
Sony has announced that it’s fixed a bug that was causing PlayStation 4 consoles to crash if they received a specific message. Writing on Twitter in response to a comment pointing out the bug, an official PlayStation support account said, “We’ve since fixed the issue” before offering a solution to anyone who’s been affected by the issue.
Sony hasn’t issued an press release or blog about the fix, but then again nor has it officially acknowledged the issue in the first place. We’ve reached out to Sony for a statement, but if you’re concerned about the bug then you should know that dealing with it is a fairly simple process in the unlucky event that you are affected.
We’ve since fixed the issue, and it wasn’t bricking consoles, just sending them into a crash loop that can be quickly fixed in under 5 minutes. Delete the message on the PS mobile app, go into Safe Mode, use Option 5, console back to normal. ^DB
— Ask PlayStation UK (@AskPS_UK) October 15, 2018
News of the messages, which caused a crash loop so bad that some users were reportedly having to factory reset their consoles to fix it, came to light over the weekend after being shared widely on Reddit. Sony isn’t the only company that’s had to wrestle with a bug like this recently though. Earlier this year Apple was forced to patch iOS after a bug emerged that would crash multiple messaging and email apps if you received a certain Indian language character through them.